Frequently Asked Questions

Q. How long do carpets take to dry?

A. It usually takes from 1 to 2 hours to dry depending upon the thickness of the carpet, and ventilation. But you can walk on it as soon as we’re done. Just be careful not to slip when going from damp carpet onto a hard surface.

Q. What kind of cleaning products do you use?

A. We use top-of-the-line cleaning products consistent with industry standards and manufacturers recommendations. Our products are safe for children and pets and EPA compliant.

Q. What furniture do you move?

A. We move things like sofas, tables and chairs. We don’t move dressers, beds, china cabinets, electronics, pianos and such. All we ask is that you remove breakables and knickknacks from the furniture you want moved.

Q. Will the price change?

A. When you call for an estimate we ask a series of questions which will help detect any conditions which may involve an extra charge. These charges are standard in the industry. The difference is we let you know up front what to expect. The choice is still yours.

Q. Do fabric protectors really work?

A. Fabric protectors will keep your carpet cleaner longer. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

Q. How do you treat pet stains and odor?

A. Urine becomes a feeding ground for bacteria which causes odor, staining and discoloration. Most conditions can be handled with a combination of cleaning and enzyme treatments.

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